Improved Multi-Factor Authentication (MFA) for Marketplace Access

We are introducing a new capability to enhance user accessibility and prevent sign-in issues caused by SMS token delivery failures. This feature allows users to select an alternative multi-factor authentication (MFA) method from their previously configured options after logging in.

Highlights:

• Uninterrupted Access: Users can still access the marketplace even if SMS codes are not received.
• Increased Flexibility: Users can choose between SMS, an authenticator app, or biometric verification during login.

When users enter their username and password to log in, if two-factor authentication (2FA) is enabled, they are prompted to provide an authentication code.

If users do not receive their SMS code, they can click the Other options link to choose an alternative multi-factor authentication (MFA) method. Available options include:

• Authenticator App
• Biometrics

Enabling MFA

Marketplace admins can enable MFA at the marketplace level. To enable MFA:

1. Click Manage > Admin > Settings | Security.
2. Select the authentication method.
3. Cick Save Settings.

A marketplace manager or company admin can configure multi-factor authentication (MFA) settings at the company level. Once set, all users within the company can log in using the enabled authentication method.

1. Click Manage > Marketplace > Company Settings.
2. In the section Two-Factor Authentication, select the authentication method.

Users who do not have a registered two-factor authentication (2FA) method are prompted to choose from the available options. The selected method will be set as their default authentication method for future logins.

Managing factors

Users can manage their alternative login factors after logging in. To set a preferred method, go to My Profile > Preferences > Two-Factor Authentication. Select an authentication type.

Feature enablement

This feature is not enabled by default. Contact your AppDirect technical representative to request it.

Setting enablement

No setting enablement is required.

Documentation

Documentation will be updated in a future release.